Unscrupulous plumbers have been overcharging customers who really need their services and this is making it difficult for anyone with an emergency to know who they can trust. Ideally, a family will have a plumber they can call when they need help right away but people rarely think of this service before they need it. Once the water is leaking from a pipe or the toilet is overflowing uncontrollably, it’s too late to start asking for references. At that point a homeowner has to turn off the water and do the best they can to vet a plumber over the phone.
One way to find a reputable plumber in an emergency is to ask a lot of questions. Homeowners should find out if a plumber they call has a local office. This needs to be more than a work space in their home. A professional who works out of a dedicated building and even has other people working for them is less likely to try to cheat their customers. These plumbers need to maintain their reputation in the community so they will charge a reasonable rate and get the job done to the customer’s satisfaction.
When a family needs Emergency Plumbing, they probably don’t have time to visit a plumber’s business office. In that case, it’s important to contact several plumbers and compare their rates. Homeowners should be sure to clearly explain the problem and ask for the total cost, including parts, labor and the service call. Families should expect some variation in the fees but one shouldn’t charge a fee substantially higher than the others. It’s also important to find out if the work is guaranteed and if the plumber has insurance to cover anything that might go wrong.
It may not be easy to find a reputable plumber but it is possible. No one should accept the rate of the first person they call, no matter how professional they sound over the phone and especially if they discourage their potential customer from calling other plumbers to compare rates. People who hire a plumber for emergency services but aren’t quite sure of their credentials should stay around the house to be sure they are working and not reading a book for an hour after the work is done.